Positron VIPER is Positron's Voice-Over-IP for Emergency Response solution that delivers advanced E9-1-1 call handling using an industry-standard open Internet protocol as the sole carrier of voice and data. Implemented via a reliable fault-tolerant architecture, it integrates fully with the Power 911 intelligent workstation and allows for fully functional remote answering positions.

Positron VIPER improves the effectiveness of over a thousand 9-1-1 call-takers on a daily basis and has enabled PSAPs to enter the realm of Next Generation 9-1-1 services. Positron VIPER offers outstanding benefits to our users including the ability to be deployed in a variety of local, host and remote configurations. Positron VIPER Automatic Call Distribution (ACD) provides flexible call distribution to agent positions via multiple ACD algorithms.