Orleans Parish Communication District selects Positron Public Safety Systems for their new E9-1-1 system
Atlanta, Georgia, February 21, 2003

New Orleans is a city fueled by tourism and driven by its good-natured locals, whose unmistakable love of life triumphs the hot summers, hurricanes, mosquitoes, and other ailments. When the Big Easy wanted to modernize its 9-1-1 system, it chose Positron. Only Positron's products and services satisfied the needs of the most unique city in America.

Positron is providing the Orleans Parish Communications District a state of the art E9-1-1 call management solution. This system provides a seamless blend of sophisticated engineering with simplified operation, allowing the OPCD to meet the ever-increasing volume and needs of their callers.

Positron's Life Line 100 provides the highest level of reliability for 9-1-1 call reception and presentation to advanced automatic call distribution (ACD) software, which efficiently routes the caller to an available OPCD agent.

Providing total desktop call management is Power 911, an advanced computer-based E9-1-1 integrated workstation. Power 911 combines comprehensive features with intelligent functionality designed to enhance the efficiency and accuracy of the emergency response. Integrated features including automatic greeting announcements, integrated TTY, call check recording and selective routing for accurate transfers enable the call taker to concentrate on responding to the caller's needs, and not managing the phone system. Full Wireless E9-1-1 support ensures that the over 500,000 daily visitors to New Orleans are afforded the highest level of service.

OPCD has complete visibility into their complete call activity with Power MIS, Positron's comprehensive reporting application. Vital statistics, trend analysis and geographic maps of activity help OPCD meet the ever-changing landscape of 9-1-1 service.

Positron is providing direct maintenance and system support for the total E9-1-1 solution, using advanced maintenance monitoring systems and professional service technicians to ensure immediate response and quick resolution to all service calls. The Big Easy never sleeps, and neither does Positron support.

For over 20 years, Positron has been at the forefront of delivering reliable solutions to meet the strict demands of 9-1-1, and Positron remains deeply committed to building a better 9-1-1. This commitment includes active participation with major industry organizations, extensive communication with its partners, and a tradition of providing innovative products to its customers. Positron is very proud to welcome OPCD to our family of direct support customers.

For more information, please contact:
  Paul G. Guest
  Director of Marketing
  info@positron911.com
  800-443-3313