Santa Rosa County-911 provides emergency services to a population of 137,000. The center contains five positions of Power 911, Power CAD, Power MAP, and two positions of Power MIS. The center handles an average call volume of 175 calls per day, and performs dispatching for both Fire and EMS. Police related incidents are transferred to a Police dispatch center. Santa Rosa has been a Positron customer for over five years.

In the November 2006 time frame a sudden computer virus infected both primary and secondary 911 servers. At the time the center was making use of a Microsoft NT operating system, and the virus caused the virtual shutdown of both servers. Due to the high degree of redundancy in the Positron system not a single 911 call was lost, however it became quickly clear to Ken Bass, Sanata Rosa’s E911 Coordinator that rapid assistance would be needed. Ken made a call to Positron.

Positron responded in rapid tactical fashion. According to Ken, “The Virus was detected on a Monday afternoon; Positron began immediate remote support to contain the problem, and to keep the center operational. By Wednesday a resolution action plan had been defined, with Positron intensely working on a complete system rebuild, both with on site and remote Positron technical staff. At the peak of the resolution process Positron was involved in a nonstop full 24 hour period.”

In the December 2006 time frame Ken took key strategic operational steps to ensure such an episode does not reoccur. He had the Microsoft Windows NT operating system replaced by the more robust Windows 2000, as well he had a complete workstation upgrade take place at the center, including added virus protection. Positron was once again a close partner to ensure a smooth transition.

Since the system upgrade the center has run rock-solid, with no further virus incidents.

According to Ken, “Positron has proved itself to be far more then just a product supplier. They are a true partner in every sense of the word, providing not only leading edge technical solutions, but also backing them up with strong and dedicated services and support.

There have been numerous times where Positron support staff have gone the extra-mile, and continued to work with my staff past their regular working hours. They know their product, as well are able to explain and resolve issues in a friendly manner.

The true value of a partner comes to the surface when the going gets tough. When this happens, rather then letting go, or pointing fingers, Positron folks, tend to take ownership, grasp all issues, and work them to completion”.

Based on their experience with Positron, Santa Rosa County-911, have already made plans to continue their investment and partnership with Positron by purchasing our newest call taking solution, Position VIPER (voice over-IP for emergency response).

Positron's solutions have been implemented for and are perfectly suited to a vast array of industries and utilities. When the safety of the public is at stake, Positron's call-handling, dispatching, mapping, logging recorders, information management and downstream records management systems give you The Power to Respond™.

Positron is proud to have Santa Rosa County-911 as part of the family.