Positron VIPER is sweeping the nation! Over the past 12 months, the number of seats committed to has doubled. PSAPs, large and small, are migrating to Positron’s Next Generation E91-1-1 controller for numerous key reasons: Market Leadership: Positron VIPER has 4 years of proven track record and is entirely engineered by Positron. There are more Positron VIPER seats installed than any other equivalent solution. ACD: Earlier this year, Positron launched the Automatic Call Distribution (ACD) feature, providing flexible call distribution to agent positions via multiple ACD algorithms. Multiple Queues allow for multi-site deployments that are tuned to the needs of individual PSAPs. SIP Communications between multiple hosts: Release 2.0 is our most powerful yet! Gateway survivability and the addition of an ISDN PRI interface are a few of the new features. Most interestingly, all your calls between remote and host sites are routed across your IP backbone without the need to cross the Telco’s PSTN network! Partnership with Cisco: Two market leaders join forces and close the gap between Citizens’ technology and that of the PSAP. With the Cisco/ Positron platform in place, you can manage all the forms of citizen-to-authority communications — regardless of whether citizens are trying to reach you by text, data, images, phone or video. <-- return to current issue