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Positron VIPER
The Next Generation VoIP E9-1-1 Controller
Launched in 2005, Positron VIPER improves the effectiveness of over a thousand 9-1-1 call-takers on a daily basis and has enabled PSAPs to enter the realm of Next Generation 9-1-1 services. Renowned for its reliability and ability to address specific Public Safety needs, it is the premier 9-1-1 VoIP controller of choice for PSAPs.
Positron VIPER offers outstanding benefits to our users: scalability, fault tolerance, small footprint, SIP-compliance and the ability to be deployed in a variety of local, host and remote configurations.
Positron VIPER Automatic Call Distribution (ACD) provides flexible call distribution to agent positions via multiple ACD algorithms. Multiple Queues allow for multi-site deployments that are tuned to the needs of individual PSAPs.
Positron VIPER provides the following telephony feature sets via Power 911:
- Automatic Call Distribution (ACD) including multiple distribution algorithms, multiple queues - with or without forced connect.
- Is highly fault-tolerant, with never more than 50% of any one function affected by a single failure. In most cases, there are fully redundant standby systems where failure results in no loss of functionality.
- Is scalable, supporting up to 96 9-1-1 trunks.
- Delivers high performance. The networking architecture relies solely on IP connectivity and operates on a high-speed, gigabit backbone, with managed Ethernet switches supporting QoS for guaranteed voice quality.
- Is based on the industry standard Session Initiation Protocol (SIP). This ensures a rich voice and data feature set, and the ability to natively communicate with other SIP compliant devices and networks.
- Was engineered to support proposed I3 industry standards for native VoIP 9-1-1 calls when such service is available.
- Immediately convert audio to digital, minimizing EMI and RF interference.
- Supports Caller ID.
- Is specifically engineered to support multiple remote positions for distributed PSAP operations and central management
- Supports Power 911 release 5.2, providing a familiar user interface for users of previous versions of Power 911. This leverages on your existing investment in user training.
- Provides complete support for the expected capabilities and interfaces your PSAP needs, including TDD/TTY, call detail printing, CAD interface, redundant ALI links, and call check recording.
- Supports network time protocol (NTP) master clock source.
- Can be delivered fully staged from the factory, allowing rapid deployment. Remotely manageable and upgradeable, Positron VIPER provides rapid and lower-cost maintenance.
- Uses a browser-based, clientless management interface that facilitates anytime, anywhere maintenance.
- Carries both voice and data on a single physical network, and easily accommodates future technologies as they become mainstream, such as IP Automatic Location Information (ALI).
Support of Remote Sites
The use of IP as the unique protocol for the transmission of voice and data greatly simplifies the task of deploying remote positions and sites. With the backroom components and possibly the application servers installed at a central location (a Primary PSAP, a Communication Center or even the Central Office), IP connectivity is all that would be required to deploy fully-functional IWS positions.
Using routers and Ethernet switches that support QoS and Power 911's profile capabilities, remote sites can access specific 9-1-1 trunks and/or Admin lines to provide emergency call handling services. In addition, IP Phones can be deployed across the data network to provide administrative phone extensions in an extremely cost effective manner.
It is important to note that from a service and maintenance perspective, the deployment of backroom components at a central location greatly reduces the number of devices located at remote sites and dramatically reduces the necessity of dispatching technicians on site. Immediate benefits are cost savings and increased quality of service to the PSAPs and thus, to the public.
Return on Investment
Positron VIPER provides an unprecedented return on investment for new and existing users of Positron solutions. Starting with a lower part count than traditional CPE, Positron VIPER delivers a system that is easier to install, easier to configure, easier to maintain while still delivering the richest VoIP experience available for Public Safety. Positron VIPER continues Positron's tradition of innovation and our commitment to giving public safety agencies the Power to Respond™.
Additional Information
For more information on Positron VIPER or any of our products and services, please visit our Contact Page to find your Regional Sales Manager or contact us by email at info@positron911.com or via phone at 800-443-3313.
As Positron VIPER uses Asterisk as part of its solution, the following provides your license provisions related to Asterisk.
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