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Product Specifications
Power MIS
General
- Dedicated data warehouse
- Years of data online (limited only by hard disk)
- No interruption to PSAP operations for reporting or upgrades
- Reports on Power 911 activity
- Reports on Power CAD activity
- Integrated to Logging Recorder (Power LVR)
Features
- Ability to define 15 different shifts with overlapping
- Ability to define 5 different time ranges for monitoring answer time
- Ability to define 5 different time ranges for monitoring call processing time
- Ability to define 5 different time ranges for monitoring answer time
- Automatically maintained filters (no programming required)
- True ad-hoc utility
- Unlimited scheduling of reports
- Dozens of export formats
- Ability to display results on map (Power MAP)
- Easy to use wizard for generating reports
- Unlimited clients with no restrictions on where they run
Reports
- Over 70 canned report types, with filters to create thousands of reports
- Filters on every report to provide exactly what you are asking for, e.g.
Trunk/Trunk Group
Agent/Agent Group
Class of Service
ESN
Incoming, outgoing, abandoned or TTY
- Standard report look and feel to aid in viewing the report
- Graph with every report
Answer the Following Questions
- How many calls were received? Were dialed?
- How many calls did I make?
- Where did the calls come in from?
- Where were the calls transferred to?
- How many calls did each agent take?
- How long did it take to answer the calls?
- How long did it take to process the calls?
- How long were callers placed on hold?
- Who are the top 50 callers?
- What ALI Errors did I process?
- Many, many more.
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