eLearning

Introduced because of the huge demand for refresher, new hire and Administrator training, online training has become an economical solution for PSAP managers.

Below you'll find a schedule of upcoming courses. For a course description, click on the course title. The List Cost for eLearning is US$295. To Register, click on the registration icon   next to the desired course.

For additional information, please complete the Information Requests form.


Date

Course

 Time*

Duration


On Demand

Power 911 Admin GUI 1 Incidents & SOPs

The administrator will:
  • Learn how to navigate the Power 911 configurator
  • Modify agents
  • Assign agents to roles
  • Modify agencies and their accesses
  • Modify incident questions and SOPs.
  • Modify TTY questions.
  • Modify contact and secondary contact buttons.

TBD

3 hrs

On Demand

Power 911 Admin GUI 6

The administrator will:
  • Learn how to navigate the Power 911 configurator
  • Modify agents
  • Assign agents to roles
  • Modify agencies and their accesses
  • Modify TTY questions.
  • Modify contact and secondary contact buttons.

TBD

2 hrs

On Demand

Power 911 User GUI 6 Refresher

The student will:
  • Learn how to answer calls using the queue, line buttons as well as the list module.
  • Put on a call on Hold and take it off.
  • Playback recorded calls.
  • Use the list module to Manage Abandon Calls, call back numbers, view ANI History, recall ALI, query the database.
  • Compose messages
  • Use the built in TTY device to send messages
  • Learn to use the Agency list.
  • Tag erroneous ALI
  • View extended details of ALI

TBD

2 hrs

On Demand

Power 911 User GUI 1 Refresher

The student will:
  • Learn how to answer calls using the queue, line buttons as well as the list module.
  • Learn how to create incidents and change their priorities and their statuses as well as follow the incidents in the List Module
  • Access SOP information for the incidents
  • Put on a call on Hold and take it off.
  • Playback recorded calls.
  • Use the list module to Manage Abandon Calls, call back numbers, view ANI History, recall ALI, query the database.
  • Compose messages
  • Use the built in TTY device to send messages
  • Learn to use the Agency list.
  • Tag erroneous ALI
  • View extended details of ALI

TBD

2 hrs

On Demand

Power MAP Admin Level 1

The administrator will:
  • Add a disclaimer and modify call timer
  • Modify PIB fields and GUI settings
  • Modify icons and statuses
  • Modify/add agents
  • Apply agents to roles
  • Remove and add securities to users
  • Modify symbols
  • Add spatial data
  • Save zoom scale for 9-1-1 calls
  • Save user/role screen layouts

TBD

2 hrs

On Demand

Power MAP Admin Level 2

The administrator will:
  • Add a vector layer
  • Add a rastor image
  • Modify layers, renders and zoom levels
  • Understand address matching and Geo-rules
  • Add common layers
  • Verify paths
  • Rebuild indexes
  • Learn the proper procedures for GIS updates.

TBD

2 hrs

On Demand

Power MAP User Refresher

The student will:
  • Learn the meaning and use of each icon on the Power Map screen.
  • Search for an address, a street, an intersection and common places.
  • Measure distances
  • Find a path between two points
  • Define an evacuation zone.
  • Understand the Legend, browser, locator and details windows

TBD

2 hrs

On Demand

Power CAD Agency Module Configuration

The administrator will learn how to build :
  • Priorities
  • Dispositions
  • Resource types
  • Response types
  • Statuses and apply appropriately to configured agencies
  • Learn how to configure external services

TBD

2 hrs

On Demand

Power MIS

The administrator will:
  • Configure report settings
  • Select reports
  • Filter reports
  • View reports
  • Print reports
  • Save reports
  • Schedule reports

TBD

2 hrs


* Please note that all times are in Eastern Standard Time